Privacy Policy
Last Updated: 29th May 2026
1. Who We Are
ARK Computer Repair Limited (“ARK”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information fairly and transparently.
Data Controller: ARK Computer Repair Limited
Address: Unit 13 Palmerston Business Park, Palmerston Drive, Fareham, PO14 1DJ
Telephone: 01329 800610
Email: help@arkcomputerrepair.co.uk
Website: https://www.arkcomputerrepair.co.uk
Data Protection Contact: Robert King – rob@arkcomputerrepair.co.uk
2. Information We Collect
We may collect and process the following information:
Identity Information
- Name
- Business name
- Username or account details
Contact Information
- Address
- Email address
- Telephone number
- Mobile number
Device Information
- Device make and model
- Serial numbers
- Fault descriptions
- Repair history
- Operating system information
Financial Information
- Invoice details
- Payment records
- Transaction information
Technical Information
- IP address
- Browser information
- Device information
- Website usage information
Communications Information
- Emails
- SMS messages
- WhatsApp messages
- Support tickets
- Telephone recordings
CCTV Information
- CCTV video recordings
- CCTV audio recordings
- Security monitoring records
3. How We Collect Information
We collect information:
- Directly from you
- Through our website
- Through our booking systems
- During repair assessments
- During remote support sessions
- Through telephone calls
- Through CCTV systems
- Through cookies and analytics tools
4. Why We Process Your Information
We process information to:
- Provide repair and IT support services
- Diagnose faults
- Complete repairs
- Arrange collections and deliveries
- Manage customer accounts
- Process payments
- Respond to enquiries
- Provide customer support
- Comply with legal obligations
- Prevent fraud and criminal activity
- Protect our staff, customers and premises
- Resolve disputes and complaints
- Improve our services
- Provide training and quality assurance
5. Device Repairs and Data Access
When repairing, diagnosing, upgrading or supporting your device, our technicians may require access to files, folders, user accounts, software applications and operating system settings.
We only access information reasonably necessary to provide the requested service.
We recommend customers back up their data before submitting any device for repair.
Whilst we take reasonable precautions to protect your information, we cannot guarantee against data loss arising from hardware failure, software failure, malware infection or pre-existing faults.
If illegal content or activity is discovered during the course of our work, we may report this to the appropriate authorities where required or permitted by law.
6. Remote Support
Where remote support services are provided, our technicians may be able to:
- View your screen
- Access your device remotely
- Transfer files where necessary
- Perform diagnostics and repairs
You remain responsible for closing any documents or applications that you do not wish us to access during the session.
Remote support activity may be logged for security, auditing and support purposes.
7. CCTV, Audio Recording and Call Recording
We operate CCTV systems within our premises.
These systems may record both video and audio.
Telephone calls made to or received from ARK may also be recorded.
Recordings are used for:
- Crime prevention and detection
- Staff and customer safety
- Protection of Company property
- Investigation of incidents
- Investigation of complaints
- Dispute resolution
- Quality assurance
- Staff training
- Legal and regulatory compliance
Our lawful basis for processing this information is our legitimate interests in operating a safe, secure and professional business.
Access to recordings is restricted to authorised personnel.
Recordings may be shared with:
- Law enforcement agencies
- Insurers
- Legal advisers
- Courts and tribunals
- Regulatory authorities
where required by law or where necessary to establish, exercise or defend legal claims.
CCTV video, CCTV audio and telephone recordings are normally retained for a maximum of 60 days unless required in connection with a complaint, dispute, insurance claim, legal proceedings or regulatory investigation.
8. Customer Communications
We may communicate with you via:
- Telephone
- SMS
- Customer portal notifications
Communications may be retained for customer service, legal, security and record-keeping purposes.
We may maintain records of repairs, quotations, invoices, communications and device history through our customer management and repair tracking systems.
9. Marketing
Where permitted by law, we may contact you regarding:
- Promotions
- Service updates
- New products
- Company news
You may unsubscribe from marketing communications at any time.
We will not sell your personal information to third parties.
10. Website Analytics and Cookies
Our website uses cookies and similar technologies to:
- Improve website performance
- Understand visitor behaviour
- Monitor website usage
- Improve user experience
You can control cookie settings through your browser.
A separate Cookie Policy may provide additional information.
11. Lawful Bases for Processing
We process personal information under one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where required)
12. Sharing Information
We may share information with:
- Payment providers
- Accountants
- Insurers
- Delivery companies
- Software providers
- Hosting providers
- Legal advisers
- Law enforcement agencies
We only share information where necessary and lawful.
Some service providers may process personal information outside the United Kingdom. Where this occurs, we will ensure appropriate safeguards are in place as required by applicable data protection laws.
13. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
| Information Type | Retention Period |
|---|---|
| Customer repair records | 6 years |
| Financial records | 6 years |
| Call recordings | Up to 60 days |
| CCTV video and audio recordings | Up to 60 days |
| Website enquiry records | Up to 2 years |
| Customer support communications | Up to 6 years |
| Customer data stored for repair purposes | Up to 60 days |
Where information is required for a complaint, dispute, insurance claim, legal action or investigation, it may be retained for longer.
Customer data stored temporarily for repair purposes (such as files copied for data recovery, migration or backup services) will normally be securely deleted within 60 days unless otherwise agreed.
14. Security
We use appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Theft
- Misuse
- Disclosure
15. Your Rights
You may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
Requests should be sent to:
16. Complaints
If you are unhappy with how we process your personal information, please contact us first.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
17. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
18. Contact Us
ARK Computer Repair Limited
Email: help@arkcomputerrepair.co.uk
Telephone: 01329 800610
Website: https://www.arkcomputerrepair.co.uk